Carefully packed. Clearly handled.

Order processing

Most in-stock orders are prepared for shipment within 3–5 business days. If we expect a longer processing time, we’ll make that clear on the product page or during checkout.

Shipping

Available shipping methods and charges are shown at checkout based on the destination and order. When a free-shipping rule applies, checkout applies it automatically. Local pickup by arrangement may also be offered when available.

Carrier services and delivery estimates may vary by destination and package. Once an order ships, tracking information will be sent to the email address provided at checkout.

We ship within the United States. During periods of extreme heat or severe weather, a shipment may be delayed briefly when doing so helps protect product quality or improves the chance of safe delivery.

Returns

Unused and unburned candles in their original condition may be returned within 14 days of delivery. Return shipping is the customer’s responsibility unless the item arrived damaged or we sent the wrong product.

Because fragrance preference is personal and a burned candle cannot be resold, used or burned candles are not eligible for return simply because the fragrance was not a good fit.

Damaged or incorrect orders

If an item arrives damaged, broken, leaking, or incorrect, please contact us within 7 days of delivery. Include your order number and, when possible, photos of the product and packaging so we can make it right.

Changes and cancellations

If you need to change or cancel an order, contact us as soon as possible. We’ll do our best to help before the order has been packed or shipped. Once an order is in transit, we may not be able to change or cancel it.

Questions about an order?

Use our contact form and choose Order or Product Question. We typically respond within 1–2 business days.